Quality Management Systems Publications

Publications in Quality Management Systems

Explore the most influential research papers and scholarly works that have shaped Quality Management Systems. Use the concept filter below to focus on a specific sub-area of research.

Quality Management Systems

7.8K

Publications

430.1K

Citations

Showing yearly statistics from 2000-2026.

Page 1

	Year	Citations
Introduction to Statistical Quality Control Roger Sauter, Douglas C. Montgomery Technometrics EngineeringQuality Management SystemsUncertainty QuantificationSystems EngineeringStatistics	1992	7.9K
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance Quality Management Journal Performance ManagementTotal Quality ManagementPerformance StudiesEngineeringManagement Effectiveness	1997	2.9K
The House of Quality John R. Hauser Harvard business review EngineeringIndustrial EngineeringKobe Shipyard SiteQuality Management SystemsSocial Sciences	1988	2.3K
An Instrument for Measuring the Critical Factors of Quality Management Jayant V. Saraph, Philip G. Benson, Roger G. Schroeder Decision Sciences Total Quality ManagementCustomer SatisfactionEngineeringQuality MetricQuality Management Systems	1989	2K
A framework for quality management research and an associated measurement instrument Barbara B. Flynn, Roger G. Schroeder, Sadao Sakakibara Journal of Operations Management Total Quality ManagementCustomer SatisfactionEngineeringQuality MetricQuality Definition	1994	2K
The relationship between total quality management practices and their effects on firm performance Hale Kaynak Journal of Operations Management Total Quality ManagementCustomer SatisfactionQuality Management Systems DesignPerformance ManagementTqm Practices	2003	1.9K
Customer satisfaction with services: putting perceived value into the equation Gordon H.G. McDougall, Terrence J. Levesque Journal of Services Marketing Customer ExperienceCustomer SatisfactionCore Service QualityValue TheoryConsumer Research	2000	1.8K
The Management of Customer-Contact Service Employees: An Empirical Investigation Michael D. Hartline, O. C. Ferrell Journal of Marketing Customer SatisfactionServices ManagementQuality Management SystemsHuman Resource ManagementService Employee Management	1996	1.7K
The relationship between total quality management practices and operational performance Danny Samson, Milé Terziovski Journal of Operations Management Total Quality ManagementEngineeringOperational PerformancePerformance MeasurementQuality Management Systems	1999	1.5K
The Wisdom of Teams: Creating the High-Performance Organization Quality Management Journal Performance ManagementOrganizational IssuePerformance StudiesOrganizational CommunicationHigh-performance Organization	1997	1.5K
Expectations, Performance Evaluation, and Consumers’ Perceptions of Quality R. Kenneth Teas Journal of Marketing Customer SatisfactionConsumer UncertaintyService QualityService ResearchManagement	1993	1.5K
Applied Linear Statistical Models Ralph C. St. John Journal of Quality Technology Quality AssuranceEngineeringStatistical FoundationStatistical ModelingBusiness	1986	1.3K

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